In simple terms, AI & ML is the machine’s ability to think for itself with the help of accumulated data. It aims to augment human capabilities and not replace it. It is all about algorithms, data mining, data processing and recommendations to businesses to make decisions for very specific problems or enhanced customer experience – at a greater speed, scale and velocity than what a human can do.

AI & ML helps achieve the following objectives:

• Predictive Analysis
• Customer Experience
• Business Process Optimisation
• Cognitive Computing